How do I get a quote for my car transport?
Fill out the form on our website/app with your vehicle details and pickup/drop-off locations, and you'll receive an instant quote.
How much will it cost to ship my car?
After registering on our free app and placing your shipping request for carriers to review, you will receive actual quotes from different carriers, and you can decide which company to go with by their rate, profile and experience.
What types of carriers are in your network?
Our network includes professional carriers with extensive experience and a diverse fleet, including enclosed carriers for extra protection.
How far in advance should I schedule the transport of my vehicle?
It is best that you schedule your move as far out as possible. However, if an immediate pick up is required, arrangements with the carrier can be made as well.
How do you select carriers for the network?
We thoroughly vet each carrier for experience, reliability, and insurance coverage, ensuring they meet our high standards for quality and safety.
Do I need to be present for pickup and delivery?
Yes, you or someone authorized will need to be present in both locations in order to sign the inspection report and to ensure the vehicle arrived on delivery in its prior condition.
How is this cheaper than using brokers?
By interacting directly with carriers, we eliminate broker commissions, saving you up to 25% on every transport job.
What forms of payment do you accept?
We accept all major credit cards and we do not charge any credit card fees .
Are there any hidden fees in the service?
No hidden fees at all! Our pricing is transparent and clear – the price you agree on with the carrier is exactly what you'll pay.
Is my vehicle insured during shipment?
All the carriers that register on our app must carry a cargo insurance policy, which is highly monitored by us. Upon the trucks arrives on pick up, we recommend you to verify that their insurance certificate has the trucks VIN number to confirm coverage. We also suggest maintaining your personal auto insurance policy throughout the shipping process.
How secure is my car during transport?
We work with vetted carriers who provide full insurance coverage, ensuring your vehicle's safety throughout the journey.
What do I do if my car is damaged during transportation?
Vehicle shipping is very safe and stress free, however, if damage occurs and it is directly attributed to the shipping process, note all damage on carriers inspection report, obtain the driver`s signature, and immediately contact the carrier to file a claim. In some cases carriers either pay for damage directly or it is taken care of by their insurance.
What makes direct carrier connection better?
Direct connection means fewer delays, better communication, and no middleman interference, giving you a more reliable shipping experience.
Who Do I contact during my vehicle shipping process?
After choosing a carrier, you will get access to the driver or company contact info. You will also be able to chat through the UDecide pp.
Can I track my car during transport?
Yes, our platform allows you to track the progress of your transportation in real-time, giving you peace of mind throughout the process.
Are pick up and delivery dates guaranteed?
Unfortunately, there are many factors that can cause delay issues. Such as bad weather, truck issues, traffic, road closures, etc. But all the carriers do their absolute best to maintain the agreed upon schedule.
What if I need to change my pickup or delivery location?
Contact your carrier directly through the app to arrange changes. We facilitate flexible communication to accommodate your needs.
What if my vehicle pick-up or drop-off locations is not accessible to the truck?
Most auto hauling trucks are quite large, up to 75 feet long. This sometimes makes it impossible to reach many residential areas. If that's the case with your neighborhood, your carrier will attempt to get as close as possible to your location. Or you can also arrange a convenient location, such as shopping center to meet with the truck.
Do I need to clean my car before shipping?
We recommend for the exterior of your vehicle to be in a clean condition. This will assist you and the driver to do a throughout visual inspection before the transport. Upon delivery of your vehicle the same inspection will be done.
How much fuel should I put or leave in my car?
It is best not to fill up your fuel tank prior to shipping your car. We ask that you leave approximately 1/4 tank full of fuel in the vehicle.
This aids in minimizing the total weight of the shipment, preventing trucks from being overweight.
May I pack my car with personal items?
There are several reasons as to why we advise against loading up your vehicle. Not only does it overload the over all weight of the truck, which can cause many issues to the carrier. It is also not the drivers nor companies responsibility to keep track of your personal belongings. It for some reason you still decide to do so, please understand that you are doing so at your own risk. In this case prior discussion and agreement needs to be made with your carrier before shipment.
Non-refundable cancellation policy
If a customer cancels their order less than 24 hours before pick up, the cancellation fee is 150$. If the shipment cancels less than 2hr prior to pick up, the cancellation fee is $300.